Go to main content of this page.

FREQUENTLY ASKED QUESTIONS

 

Shipping & Delivery

Where do you ship?
We ship to Netherlands and Belgium

How much is postage?
Shipping rates you can find here: www. biodama.com/en/shipping-rates

How long will my order take to arrive?
As all of the products are sent from Poland where all of the producers are located, shipping can take up to 10 days.

What happens if I entered the wrong delivery information?
Unfortunately, we cannot change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us. If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks and we cannot guarantee that parcel will be delivered once again to you without additional cost for the shipment.

Do I have to pay the return to sender fee and a new postage fee if my package is not delivered?
No, it is part of our service for us to cover the return fee and resend the package to you complimentary.

 

Orders

How do I know if my order has been successful?
You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.

 

Returns/Exchanges

How do I return an item?
Returns must be done within 14 days of purchasing the product. If you would like to return an item please go to the returns form. After filling the form, you will receive email with all instructions.

 

Security & Privacy
 

Is it safe to order on your website?

Yes. Our shopping cart has 256 bit Secure Socket Layer (SSL) data protection. (The highest allowed by law.)

Do you sell or give out customer names and addresses or email?

Absolutely not! We take customer privacy seriously and do not sell or give out any customer information to outside sources.